CARE FOR GARMENT:
To protect your garment, we follow the Care Label instructions on each item we process. If you request garment treatment which is contradictory to that indicated on the Care Label instructions, we will attempt to contact you and advise you of the potential risks associated with proceeding with the treatment. If we are unable to gain your informed approval to proceed, you must assume responsibility of any damage to the garments. We accept no liability for garments that have missing or removed Care Labels.
SAFE CLEANING GUARANTEE:
We offer a safe cleaning guarantee. This does not mean we will remove every stain from every garment. If it is our professional opinion that stain removal will be unsafe, or will compromise our safe cleaning guarantee, stain removal efforts will cease.
We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual garment. Nevertheless, we cannot assume responsibility for inherent weakness or defects in materials (such as sun fading on curtains) which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics. We also disclaim liability against button, zip, beads, or any ornaments attached to your clothes damaged or lost. Ties are cleaned entirely at owner’s risk. Our liability with respect to any damage to garments caused by us shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. No claim for damages will be recognised unless you advice us within TWENTY FOUR (24) hours of collecting the garments.
LOSS OF GARMENTS:
We exercise utmost care in processing garments received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, we require you advice us of any discrepancy within 24 hours of picking up your garments to that we may investigate the matter and make a determination. Our liability with respect to any lost items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.
Please check all your garments for money, jewellery or other valuables prior to depositing them with us. If we find any valuables in your garments, we will make every effort to return them to you but we cannot be held liable for the loss of any such articles.
We inspect every garment before returning them to you to ensure that they meet our strict quality measures. It should be noted however, that we may not be able to remove all stains safely from your garment but we will make every attempt to remove stains without damage to your garment.